Shipping policy

Payment and Shipping 

What payment methods are available from Shopify at justti.ca?

If you want to use a credit card (ex; VISA or MASTERCARD, then you can use "Shop Pay". There are also several ways for you to pay online without using a credit card, like PayPal, G Pay.

If you want to pay with your credit card at the check out click "Shop Pay" Then you can access the information required to pay with your credit card.

 In the event of a Canada Post strike another courier will be used and there maybe a slight variation in shipping times.

Tariffs for USA clients

As you may know, new tariffs on goods imported to the US from Canada went into effect Aug. 28 2025. However good news. Just-Ti Earrings will pay any tariffs due. So they should arrive quickly and without any additional costs. Please advise us if there is an issue. This will increase our shipping fee.

We know that global trade policies can be nuanced and complicated. We are supporting our community through these regulatory changes.

 

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. There may be delays because of the postal service but these problems are outside of our control.

Shipping Rates and Estimates:

Free shipping in Canada after purchases over $50 cnd and in the USA over $100 usd. This may not include tracking and insurance and therefore we are not responsible to lost or damaged parcels.

Canada:

Canada Post Standard under $50    3 to 14 business days   Price: $5.65 (no tracking included)

Canada Post Standard    3 to 14 business days   Free after $50.00 (no tracking included)

Canada Post Express    3 to 9 business days   $22.60 tracking coverage included from Canada post

Canada Post Priority    2 to 4 days   $44.27 tracking coverage included from Canada post

In the event of a Canada Post strike another courier will be used and there maybe a slight variation in shipping times.


USA:

Under $100 usd    4 to 14 business days   Price: $23.00 usd (tracking included)

Over $100 usd    4 to 14 business days  Free (tracking included)


In the event of a  strike another courier will be used and there maybe a slight variation in shipping times.

International Shipping:

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

You can expect delivery timelines (e.g. 13 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

                           Shipping option:   Estimated delivery time:   Price:

             Standard international air    6 to 14 business days   $16.00 CND. Without tracking
        Express international air     4 to 8 business days   $41.00 CND. With tracking

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Justti is not responsible for these charges if they are applied and are your responsibility as the customer.

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

In the event of a strike another courier will be used and there maybe a slight variation in shipping times.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number (only if you  use a priority shipping) you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within (see estimated shipping time) of receiving your shipping confirmation email, please contact us at info@justti.ca with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges:

See our refunds policy on our website.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@justti.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@justti.ca.